Last Updated: 30 December 2025
Privacy Policy for Murray Hill Locksmith
Murray Hill Locksmith is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how Murray Hill Locksmith, located in New York, NY, USA, collects, uses, protects, and discloses information gathered through our services and website.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Murray Hill Locksmith collects various types of information to provide and improve our locksmith services.
1.1 Information You Provide Directly to Us
We collect personal information that you voluntarily provide when you interact with us, such as when you:
* Contact Us for Service: When you call Murray Hill Locksmith or use our online contact forms for services like emergency lockouts, lock repairs, key duplication, or security upgrades, we may collect your: * Name * Phone number * Email address * Physical address (for service calls to dispatch our technicians) * Details of the locksmith service requested * Request a Quote: Your contact information and details about your locksmith needs. * Make Payments: When you pay for services, we collect billing information. While we may collect credit card details to process payments, sensitive payment information is typically handled directly by secure third-party payment processors, and Murray Hill Locksmith does not store full credit card numbers on our servers. * Communicate with Us: Any information you provide in emails, messages, or other communications.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Usage Data: This includes your IP address, browser type, operating system, device type, pages viewed, referring website, and the time and date of your visit. This data helps us understand how visitors use our website and improve their experience. * Cookies and Tracking Technologies: As detailed in Section 5, we use cookies and similar technologies to enhance your browsing experience and gather website usage data.
2. How We Use Your Information
Murray Hill Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch our technicians to your location, perform the requested locksmith work (e.g., installing locks, rekeying, cutting keys), and process transactions. * Communication: To respond to your inquiries, provide quotes, send service confirmations, updates regarding your service appointment, and follow-up communications. * Customer Support: To assist you with any questions, issues, or feedback you may have regarding our services. * Improve Our Services: To analyze website usage and customer feedback to enhance the quality and efficiency of Murray Hill Locksmith's services and website. * Marketing and Promotions: With your consent, we may use your contact information to send you updates about Murray Hill Locksmith's services, promotions, or helpful tips. You can opt-out of these communications at any time. * Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to governmental requests. * Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.
3. How We Share Your Information
Murray Hill Locksmith does not sell your personal information to third parties. We may share your information in the following limited circumstances:
* Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, payment processing, analytics, and dispatch services. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. * Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of Murray Hill Locksmith, prevent fraud, or protect the safety of our customers or the public. * Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. * With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Security
Murray Hill Locksmith takes reasonable administrative, technical, and physical measures to protect the personal information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services and Cookies
5.1 Third-Party Services
* Google Analytics: We use Google Analytics to collect data about website traffic and usage patterns. This helps us understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous information, and this information is transmitted to and stored by Google on servers in the United States. You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. * Payment Processors: When you make a payment, your payment details are processed by secure third-party payment processors (e.g., Stripe, Square). Murray Hill Locksmith does not store sensitive financial details like full credit card numbers on our own servers. These processors adhere to industry-standard security protocols to protect your information.
5.2 Cookies and Tracking Technologies
* What are Cookies? Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners. * How Murray Hill Locksmith Uses Cookies: * Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. * Analytical/Performance Cookies: These cookies allow us to collect information about how visitors use our website (e.g., which pages are most popular, time spent on the site). This helps us improve our website's performance and user experience (e.g., Google Analytics). * Functional Cookies: These cookies remember choices you make (e.g., language preferences) and provide enhanced, more personal features. * Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may then be inaccessible or not function properly.
6. Your Privacy Rights (US Residents)
Residents of the United States may have certain rights regarding their personal information under various state privacy laws (such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), and similar laws in Virginia, Colorado, Utah, and Connecticut). Murray Hill Locksmith respects these rights and will endeavor to comply with applicable legal requirements.
Depending on your state of residence, your rights may include:
* Right to Know: The right to request information about the categories and specific pieces of personal information Murray Hill Locksmith has collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it. * Right to Access: The right to obtain a copy of the personal information Murray Hill Locksmith holds about you. * Right to Correct/Rectify: The right to request that Murray Hill Locksmith correct inaccurate personal information. * Right to Delete/Erase: The right to request the deletion of your personal information, subject to certain legal exceptions (e.g., to complete a transaction, comply with legal obligations, or detect security incidents). * Right to Opt-Out: The right to opt-out of the "sale" or "sharing" of your personal information. As stated, Murray Hill Locksmith does not sell personal information. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the details provided in Section 11 of this Privacy Policy. We may need to verify your identity before processing your request.
7. Data Retention
Murray Hill Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This means we keep your data as long as you are a customer, and for a reasonable period thereafter to resolve disputes, enforce agreements, or comply with legal obligations.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. Murray Hill Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by Murray Hill Locksmith. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
10. Changes to This Privacy Policy
Murray Hill Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Murray Hill Locksmith:
Email: info@locksmithmurrayhill.com Address: 157-02 Northern Blvd, Flushing, NY 11354
